Clients Information

Our Aim

To help people with memory impairment to stay in their own homes for as long as possible, while preventing them from becoming isolated in the community and at risk of premature or inappropriate institutionalisation.

To provide a homelike, comfortable, familiar and secure environment for our clients.

To improve the quality of life of both Carer’s and our Clients.

To assist Carer’s to understand and learn about the Dementia process, improving their ability to perform their caring role.

To monitor the functional abilities of our Clients and report any changes to the Carer and other agencies where applicable.

Multicultural Clients

Alkira encourages people from Aboriginal and Torres Strait Islands as well as people from culturally and linguistically diverse (CALD) backgrounds to attend. We are able to provide support and information through workers from various cultural groups.

What about smoking?

All of our clients, volunteers, staff and visitors are asked not to smoke inside the centre. Staff will show you designated areas when at the centre or on outings.

Rights & Responsibilities

What are my rights?

The client, or with their permission their carer, has access to all information about themselves held by Alkira Respite Service.

In cases where a client has a legal guardian or advocate appointed to act on their behalf, the rights of the guardian or advocate are to be acknowledged and respected to the extent stipulated in the guardianship or advocacy arrangements.

The client, and with their permission, their carer should be involved in decisions about their assessment and care plan. They should be aware of all the options available, and any fees to be charged.

Clients should be made aware of the standard of service which they can expect. Services should be provided in a safe manner which respects the dignity and independence of the client, is responsive to the social, cultural and physical needs of the client and the needs of the carer.

Clients’ access to services should be decided only on the basis of need and the capacity of the service to meet that need. Clients have the right to refuse a service and refusal should not prejudice their future access to services.

Clients have a right to complain about the service they are receiving without fear of retribution.

Complaints by clients should be dealt with fairly, promptly and without retribution. The client may involve an advocate of their choice to represent his/her interests.

Clients’ views should be taken into account in the planning and evaluation of the service.

Clients’ have a right to privacy and confidentiality.

What information is needed when being assessed to receive services from Alkira?

You may phone Alkira Respite Service Inc. direct on 02 4959 6671 and the Manager will inform you if you require a referral to Community Care Access Point or alternatively she will forward these details for you.

A representative from Alkira will visit you in your home to assess your requirements.

If Alkira is not able to assist you, the Manager will arrange a referral to another service if required.

Community Care Access Point referral centre can be contacted direct on 1300 731 556 where they will take personal details and assess the type of service you require.

What are my responsibilities?

Clients should let the agency know if he/she is not attending Alkira Respite Service.

Clients should act in a way which respects the rights of other clients and Alkira Respite Service.

Clients need to take responsibility for the outcomes of any decisions they make.

Clients are to play their part in helping Alkira Respite Service to provide them with services.